Don’t pout you’re 22

I never yell at work.

It’s not how I lead my crew. I prefer to lead by teaching, guiding and positive reinforcement, not by intimidation. Well, ever work with that one person you just can’t teach?

Yep I got one. This guy transferred into my store from another store. No big deal, right? Well here’s the issue: His old store had about 350 customers a week; my store has about 350 customers a day. When he wanted to transfer we all informed him that this was a much faster paced store then he might be used to. We gave him 1 full week of shadow training and advised him on the way stuff worked in our store. He has been here 5 weeks now, getting overwhelmed, frustrated and taking it out on others in the store.

OK, roll with it, let him know we all have to work together to get the job done. Well, when you are in my office, the front sales floor can hear you. I do not want the know about the rash you have developed on your ass because you walked home in the rain 2 days ago. I shushed him, then I shushed him again, then he went to lunch. He came back after a half hour and hung around my office. When one of the other workers came in this ” the rash ” story started all over again. A little frustrated at this time. Asked if e was clocked in; he said no. I looked out in the store and when I saw there where no customers, I proceeded to yell at him “SHUT UP, NOBODY GIVES A FLYIN’ FUCK ABOUT SOME KIND OF RASH YOU GOT BECAUSE YOU LOST YOUR GOD DAM LICENSE DRIVING LIKE A MORON AND HAD TO FUCKING WALK HOME THE OTHER DAY. IF YOU’RE NOT ON THE CLOCK GET THE FUCK OUT OF THE OFFICE. NOW!”

Come to find out he spent the remainder of his break time at the farthest corner of the building away from where I was. From what I was told he was just standing there pouting that I got upset and yelled at him. When he came back on, he was amazing, fast working, polite to customers willing to do anything. Afterword I did say sorry and that I was proud of the way he turned the day around. Good job.

Apparently, he was informed that no one there had ever heard me yell at someone before so I must have been really pissed and he was advised to not do that again.